Enhancing mobile security and protecting digital identities for digitized public services.
Summary
A leading European government agency responsible for digital services turned to Promon to enhance the security of its eID system and other public service applications. In a country where everything from healthcare to automobile licenses are verified by digital IDs, securing user information is pivotal to ongoing smooth operations and by addressing phishing attacks and safeguarding sensitive citizen data, the agency improved its security infrastructure while maintaining compliance with regulations.
Company profile
As digitized public services become increasingly popular and expand to new areas, there’s an increased demand on public agencies to ensure they’re delivering the utmost in identity management and mobile application security. This government agency manages critical public services, including a digital identity system (eID) used by millions of citizens. It must comply with strict regulations like GDPR and eIDAS, and faces constant cybersecurity threats, particularly around identity theft and data breaches.
The challenge
The eID system and related public service apps were targeted by phishing attacks, malware attacks, man-in-the-middle attacks, stealing sensitive data and other cyber threats. The agency needed a robust solution to protect citizen data, prevent fraud, and comply with stringent data protection laws outlined by the European Union and implemented in their country. In addition, the solution needed to be easy to implement and maintain as the agency has limited technical and cybersecurity resources to address an ever-increasing threat landscape.
Promon's solution
- Phishing Protection: Promon’s anti-phishing solution identified and blocked malicious attempts aimed at stealing citizens’ personal information.
- App Shielding: Promon applied shielding techniques to prevent unauthorized access and tampering with the eID system.
- Real-Time Threat Monitoring: Continuous monitoring was implemented across public service apps to detect and neutralize potential threats before they could cause damage.
Results
As digital government services grow, there’s an increasing demand to ensure security at every touch point whether data is in transit or at rest. The agency implemented Promon SHIELD®, the industry’s leading app shielding solution designed to protect mobile applications at both runtime and at rest. The agency was able to better secure its mobile applications, while meeting increasingly stringent security and privacy laws including eIDAS2 and GDPR. Promon SHIELD® provided the simple, streamlined implementation that allowed a diverse group of bank employees to stand up the application in minutes and provide comprehensive protection across operating systems, devices, and more to seamlessly meet the needs of a truly global customer base. The agency significantly improved its ability to protect citizen data, with fewer incidents reported and they are able to continue focusing on their mission of delivering streamlined, secure government services.