Summary
A leading food delivery technology company was facing significant financial losses due to fraudulent activities conducted by some of its drivers. By integrating Promon's SHIELD, Attestation, and Insight solutions, the company strengthened its application security, protected backend servers from unauthorized access, and identified drivers engaged in illegal activities. This collaboration not only saved the company millions but also enhanced the overall security and integrity of its platform.
Company profile
An online food delivery company operates worldwide. Its technology-driven platform and mobile app connect customers with local restaurants and grocery stores. The platform handles sensitive customer data and coordinates a vast network of riders. However, it faces cybersecurity threats such as fraud, unauthorized access, and financial losses due to fraudulent activities. The company prioritizes technological innovation to improve user experience and operational efficiency and needs a security solution that keeps pace with its growth.
The challenge
The delivery platform was experiencing substantial financial losses, running into millions of pounds due to fraudulent activities by some drivers to launder money illegally. These activities included manipulating the driver application to exploit the system, leading to illegitimate earnings such as undue payments and tips. The specific challenges were:
- Financial losses due to fraud: The company was paying out large sums in fraudulent earnings and tips to riders exploiting the system.
- Application vulnerabilities: Existing security measures were insufficient to prevent sophisticated attacks on the delivery application.
- Unauthorized access: Fraudulent riders could access backend servers without proper authorization, compromising system integrity.
The delivery platform needed a robust and immediate solution to safeguard its revenue and enhance its security without disrupting the user experience.
Promon's solution
Promon provided a comprehensive security strategy tailored to their needs:
- Implementation of Promon SHIELD® for mobile: The delivery platform integrated Promon SHIELD® into their driver application to protect against tampering and reverse engineering. They secured the application code, preventing hackers from modifying the app to commit fraud, and reduced vulnerabilities exploited by hackers.
- Deployment of Promon App Attestation™: The company used Promon's app and API attestation solution to ensure that only genuine, untampered applications could communicate with their backend servers. Blocking unauthorized access to backend systems ensured all API calls originated from legitimate sources and safeguarded sensitive data.
- Piloting Promon Insight™ for driver identification: The team began piloting Promon Insight™ to match rider IDs with application instances. This new set of features allowed the delivery platform to detect and block riders engaged in illegal activities by identifying discrepancies between rider identities and app usage, thereby enhancing fraud detection.
Results
- Significant financial savings: The platform saved millions of pounds by preventing fraudulent activities, directly improving their profitability.
- Enhanced security measures: Strengthened application security thwarted sophisticated attacks, reducing the risk of future fraudulent exploitation.
- Improved fraud detection: The ability to match rider IDs to application instances allowed for proactive identification and blocking of fraudulent riders, preventing financial losses.
- Strong collaborative relationship: The company valued Promon's proactive technical support and partnership approach. They worked closely to continuously improve security measures and stay ahead of emerging threats.
- Positive ROI: Promon's solutions provided the company with a substantial return on investment, exceeding initial expectations and highlighting the effectiveness of the security enhancements.