Summary

A major insurance company needed to secure its mobile applications for customers, brokers, and internal employees from fraudulent activity and protect sensitive customer data. They also anticipated increasingly strict privacy and cybersecurity regulations and wanted to invest strategically to keep their mobile application security on the cutting edge. With Promon’s help, the company was able to harden its mobile apps, prevent unauthorized access, and comply with key data protection laws.

Company profile

One of the largest insurance providers in Latin America, the organization offers a wide range of insurance products, including medical, life, home, and automobile insurance. The company relies on mobile applications for internal employees, broker partners, and end users to facilitate communication throughout the complex insurance ecosystem. In addition to ensuring trust and protecting highly sensitive user data, the company must comply with stringent data protection regulations.

The challenge

This insurer relied heavily on mobile apps to do business internally, communicate with partners, and allow users to make payments or manage their policies, so mobile application security was a top concern. The mobile insurance app was vulnerable to fraud and unauthorized access, with hackers attempting to manipulate insurance claims. The company needed a solution that would both protect sensitive data and ensure compliance with privacy regulations. The organization also identified a significant future need to be ready for increasingly strict privacy and security regulations and wanted to make strategic investments to lay the foundation for streamlined compliance.

Promon's solution

  1. App hardening: Promon applied strong app hardening techniques to protect the app from tampering and reverse engineering.
  2. Fraud detection: Promon’s real-time threat monitoring flagged suspicious activity, helping to prevent fraudulent claims before they were processed.
  3. Data encryption: Promon ensured that all sensitive customer data transmitted through the app was encrypted, reducing the risk of interception.

Results

After implementing Promon SHIELD®, the industry’s leading app shielding solution designed to protect mobile applications running and at rest, the company’s security posture improved. The applications they rely on to power employee productivity, broker transactions, and end-user management were secured against various threats. The company’s IT leadership also felt confident in its ability to meet today’s regulatory requirements and keep pace with evolving threats and cybersecurity regulations.